FAQ

Availability & Tours

What apartments are currently available?

For the most up-to-date availability, pricing, and floor plan information, please visit our website or contact our leasing team directly.

Can I schedule an apartment tour?

Yes. Tours can be scheduled conveniently through our website by selecting an available date and time that works best for you.

Do you offer self-guided tours?

Yes, self-guided tours are available 7 days a week.

Can I apply online?

Yes. All applications must be completed online through our website.

What is needed to complete an online application?

To complete an online application, applicants will need to submit the required application fee and holding deposit, along with all requested documentation needed to verify their qualifications.

Applications, Qualifications & Fees

What are the requirements to apply for an apartment?

All applicants must complete an application and meet the community’s qualification requirements, including income and screening criteria.

What are the income requirements?

Applicants must have a combined gross monthly income of at least 2.5 times the monthly rent. If there are multiple applicants, qualifying income may be combined.

What documents are needed to apply?

Applicants should provide two months of pay stubs downloaded directly as PDF files that can be verified through Snappt. If pay stubs cannot be processed through Snappt, applicants may provide three months of bank statements that can be verified and correspond with their reported income.

Are there application fees or deposits required?

Yes. Applicants are responsible for the required application fee and applicable deposit as part of the application process.

What is the application fee?

The application fee is $66.92 per applicant.

What is the required deposit?

The required security deposit starts at $500, depending on the applicant’s qualification and the apartment home selected.

Pets

What is your pet policy?

Residents may have up to two pets per apartment home.

Are there breed restrictions for pets?

Yes. Restricted breeds include Rottweiler, Pit Bull, American Terrier, Akita Inu, Staffordshire Terrier, Bull Terrier, Alaskan Malamute, Doberman Pinscher, Chow Chow, German Shepherd, Presa Canario, Siberian Husky, and Husky.

What pet fees are required?

A $500 additional pet deposit is required per pet.

How much is pet rent each month?

Monthly pet rent is $65 per pet.

Parking

What parking options are available?

Gated garage parking is available. Covered downstairs at $125.00 and upstairs uncovered for $100.00.

Is guest parking available?

Street parking

Lease Terms & Renewals

What lease terms are available?

We offer lease terms ranging from 3 to 12 months, depending on availability.

Do you offer short-term leases?

Yes. Short-term lease options are available, with terms starting at 3 months.

How do lease renewals work?

Residents receive renewal notices and sign renewals online.

Can I renew my lease for a different lease term?

Yes. Residents may have the option to renew on a month-to-month basis or select a lease term ranging from 3 to 12 months, depending on availability.

Utilities, Internet & Packages

What utilities are included with my apartment?

Utilities are not included in the rent. Residents are responsible for their applicable utility costs.

Is internet included?

Xfinity Community Internet is available to residents and is billed directly through the resident portal.

How are packages delivered?

Packages are delivered to package locker or to resident door.

How do I submit a maintenance request?

Maintenance requests can be submitted through the resident portal and in person at the leasing office.

How long does maintenance take to complete requests?

Please allow our maintenance team up to 48 business hours to respond to and address your service request. Emergency maintenance concerns will be handled according to their urgency.

Amenities, Location & Community Information

What amenities are available at the community?

We offer a hot tub, fitness center, and a courtyard with BBQ grill seating area and fire pit.

What attractions and conveniences are nearby?

One55 Lofts offers a convenient San Rafael location with Safeway just across the street and Albert Park right nearby. Residents are also close to Downtown San Rafael’s restaurants, coffee shops, shopping, and everyday conveniences, as well as the SMART station and major highways for an easy commute.

What schools are nearby?

Laurel Dell Elementary School, Davidson Middle School, and San Rafael High School, along with private schools such as Marin Academy. For higher education, College of Marin is nearby in Kentfield, and Dominican University of California is just a short drive away.

What commuting options are available nearby?

One55 Lofts is conveniently located for commuters, with quick access to Highway 101 and I-580/Richmond–San Rafael Bridge, making it easy to travel throughout Marin, San Francisco, and the East Bay. The San Rafael Transit Center and SMART train station are also nearby, providing access to SMART rail, Golden Gate Transit, and Marin Transit.